Technical Support Employee (m/f/d) - Public Transport Applications Division
Do you want to be part of a team that helps hundreds of thousands of people to buy their bus or train ticket to work, shopping or sports every day...and from the market leader? Then you have come to the right place!
Become part of our team!
You like to give help with technical questions and would like to support our customers and partners on your own
responsibility? Then you've come to the right place!
responsibility? Then you've come to the right place!
Your responsibilities
- Supporting our customers in the configuration of our software products for the public transport sector
- Providing assistance with technical questions
- Communicating independently with our customers and partners via telephone or e-mail
- Documenting the progress in our CRM
- Working closely with our development teams and project managers to find solutions to our customers' questions and problems
- Being part of our support team and help with quality assurance
- Bringing new ideas and helping us to further improve our support team
Your qualifications
- Preferably having a completed apprenticeship and professional experience in IT support for software products
- Having a strong IT affinity or interest in IT (web, apps)
- Having a willingness to help and bringing customer orientation
- Experienced in dealing with CRM systems is advantageous
- Interested in and determined to work through even complex issues
- Ideally, having already gained some experience in evaluating logs
- Characterised by a goal-oriented, structured way of working as well as high communication and team skills
- Very good German & good English skills
What we offer
- Flexible working
- Mobile work
- Family-friendly structures
- Choose your device: Mac, Windows or Linux
- A meaningful job
- Working with agile methods & modern tech & toolstack
- Internal & external training
- Onboarding with mentors & comprehensive training plan
- Discounted public transport ticket
- 30 days of vacation
- 1 additional vacation day & option for a sabbatical after 5 years
- Employer’s contribution to company pension scheme (bAV)
- Legendary events
- Bikeleasing
- All offices in top locations
Do you want to join us?
Do you want to be part of a dedicated team that works together to shape the innovative transformation of mobility and
promote the use of public transport? Then you have come to the right place.
We want to get to know you as you are and feel comfortable. Therefore, we do not have a dress code during the
application process.
Please send us your CV with details of your availability and salary expectations via the application form. Since we are
primarily interested in your practical experience, the cover letter is optional. For certain positions, we are also happy to
receive samples of your work.
Job Details
Location: Hamburg, Bremen, Lübeck, Dresden, Remote
Experience: Experienced
Schedule: Full or part time
Do you have any questions?
Didn’t find the right job? Or do you have questions about the application process that are not answered in our FAQ? Feel free to contact us anytime for everything you need to know about a career at eos.uptrade!
jobs@eos-uptrade.de
040 808070-285
Dear recruiters,
Please understand that we cannot accept unsolicited applications.
